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How pg368 Protects Your Personal Data

Your personal data matters to us at pg368, and this page sets out exactly how we collect, use, store and protect the information you share when you access…

Data Encrypted at RestNo Third-Party Data SalesAccount Access ControlsRetention Policy AppliedMalaysian Data Standards

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Data We Gather and Why We Use It

pg368 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with pg368, we collect your name, email address, contact number and payment-method identifiers — including references linked to Touch 'n Go, GrabPay, Boost dan FPX transactions — so we can process deposits, verify withdrawals and keep your account secure. We also

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log device type, browser version and session timestamps to detect unusual access patterns. Our platform may record which pages you navigate and how long you spend on them; this helps us improve the experience for you and for every account holder in Malaysia. We do not
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sell, rent or exchange your personal data with third-party marketing firms. Data shared with payment processors is limited strictly to what those processors need to complete your transaction, and is governed by their own privacy terms. Access to your data within pg368 is restricted to staff
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who need it to carry out their role.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your personal data is handled, want to request a copy of the information we hold about you, or wish to ask us to correct or delete specific records, our support team is available around the clock. You can reach us through live chat on the pg368 website, by email, or via our dedicated privacy request form — whichever channel suits you. Players in Petaling Jaya and across Malaysia can expect a response within two business days for data-related requests.

Team online

Live Chat

Start a live chat session directly on pg368.best any time of day. Our agents handle data queries, account access questions and personal-data correction requests in real time, every day of the week.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name and a brief description of your request, and we will respond within two business days.

Privacy Request Form

Use the dedicated privacy form in your pg368 account dashboard to submit formal data-access, data-correction or data-deletion requests. Each submission is logged and tracked through to resolution.

HOW WE HANDLE DATA

Six Ways We Keep Your Data Safe

Security is not a side feature at pg368 — it is built into every layer of how we store and process your information.

Encryption in Transit and at Rest

All data exchanged between your device and our servers uses TLS encryption. Data stored on our systems — including payment references for Touch 'n Go, GrabPay, Boost dan FPX — is encrypted at rest using industry-standard ciphers.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences at any time through the cookie settings panel without losing access to your account.

Account Access Security

Each account is protected by a password you set, and we prompt you to use a strong combination of characters. Suspicious login attempts from unrecognised devices trigger an additional verification step before access is granted.

Data Retention Schedule

We keep your account data for as long as your account remains active and for a legally required period after closure. Once the retention window closes, personal records are deleted or anonymised in line with our internal schedule.

Third-Party Data Limits

Payment processors such as those handling Touch 'n Go and FPX receive only the transaction data they need to complete a transfer. We do not share behavioural or personal profile data with advertisers or data brokers.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccurate records, or request deletion of your account data at any time by contacting support. We will confirm receipt and act within two business days.

Your Privacy Policy Questions

The questions below cover the most common things our account holders in Malaysia ask about how pg368 handles personal data, cookie usage, payment information and their rights under our privacy framework. If something is not covered here, reach out to us directly through live chat or email.

We collect your name, email address, phone number and payment-method identifiers when you register. We also log device type and session data to protect your account from unauthorised access and to keep the platform running correctly.

We share data only with payment processors — such as those handling Touch 'n Go, GrabPay, Boost dan FPX transactions — and only to the extent needed to complete your transaction. We do not sell or rent your personal data to marketing companies.

Your data is retained for as long as your account is active, plus any period required under applicable Malaysian law after account closure. Once that window passes, records are deleted or anonymised according to our retention schedule.

Yes. Submit a data-access request through the privacy form in your account dashboard or by emailing our support team. We will confirm receipt and send you a copy of your data within two business days.

Contact our support team via live chat, email or the privacy request form, specifying which records you want corrected or removed. We will review your request and update or delete the relevant data where permitted by law.

We use session cookies for login continuity and analytics cookies to understand how pages are used. You can adjust your cookie preferences at any time via the settings panel on pg368.best — changes take effect immediately without locking you out.

Payment references are encrypted both during transmission and when stored on our servers. We retain only the reference needed for transaction records; full payment-method credentials are never stored on our platform directly.

How pg368 Protects Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

Privacy Request Form

Six Ways We Keep Your Data Safe

Encryption in Transit and at Rest

Cookie Management

Account Access Security

Data Retention Schedule

Third-Party Data Limits

Your Right to Request Changes

Your Privacy Policy Questions

01 What personal data does pg368 collect when I open an account?

02 Does pg368 share my data with third parties?

03 How long does pg368 keep my personal data?

04 Can I request a copy of the data pg368 holds about me?

05 How do I ask pg368 to correct or delete my personal data?

06 How does pg368 use cookies, and can I control them?

07 Is my payment data — like my Touch 'n Go or GrabPay reference — stored securely?

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